Return
- Product
- HW-LS-ST — Commercial Lever Lockset, Satin
- Serial / lot
- SN32951
- Problem
- Key cylinder seizes in cold weather
- Opened
- 2026-05-21
- Closed
- 2026-06-11
Customer
- Name
- Dave Kowalski
- Company
- Kowalski Contracting
- dave@kowalskicontracting.example
- Phone
- 519-555-0142
- Address
- 88 Industrial Rd, Kitchener ON
Warranty check
IN WARRANTY — 731 day(s) remaining at request date
- Purchased
- 2025-05-21
- Warranty period
- 36 months
- Expires
- 2028-05-21
- Checked against
- 2026-05-21 (request date)
Workflow
RequestedApprovedReceivedInspectingResolvedClosed
Inspection & disposition
Cost · total $126.50
| Type | Note | Amount | |
|---|---|---|---|
| parts | $49.75 | ||
| labour | Bench labour @ $65/h | $48.75 | |
| freight | $28.00 |
Photos
None
History
- 2026-05-21 10:37 Requested — RMA requested by customer
- 2026-05-22 16:37 Approved — RMA approved, label sent
- 2026-05-29 08:50 Received — Item received at dock
- 2026-06-01 21:19 Inspecting — Inspection started
- 2026-06-09 02:56 Resolved — Disposition: Repair
- 2026-06-11 02:56 Closed — Closed - customer notified