Return
- Product
- HW-LS-ST — Commercial Lever Lockset, Satin
- Serial / lot
- SN32239
- Problem
- Key cylinder seizes in cold weather
- Opened
- 2026-07-16
- Closed
- 2026-08-07
Customer
- Name
- Janet Wu
- Company
- Northern Property Mgmt
- jwu@northernpm.example
- Phone
- 705-555-0163
- Address
- 200 Cedar St, Sudbury ON
Warranty check
IN WARRANTY — 457 day(s) remaining at request date
- Purchased
- 2024-10-16
- Warranty period
- 36 months
- Expires
- 2027-10-16
- Checked against
- 2026-07-16 (request date)
Workflow
RequestedApprovedReceivedInspectingResolvedClosed
Inspection & disposition
Cost · total $294.49
| Type | Note | Amount | |
|---|---|---|---|
| parts | $201.49 | ||
| labour | Bench labour @ $65/h | $65.00 | |
| freight | $28.00 |
Photos
None
History
- 2026-07-16 10:37 Requested — RMA requested by customer
- 2026-07-17 17:16 Approved — RMA approved, label sent
- 2026-07-24 09:48 Received — Item received at dock
- 2026-07-27 10:28 Inspecting — Inspection started
- 2026-08-05 23:03 Resolved — Disposition: Replace
- 2026-08-07 23:03 Closed — Closed - customer notified