Return
- Product
- HW-LS-ST — Commercial Lever Lockset, Satin
- Serial / lot
- SN27030
- Problem
- Latch retracts intermittently, lever feels loose
- Opened
- 2026-06-07
- Closed
- 2026-07-03
Customer
- Name
- Dave Kowalski
- Company
- Kowalski Contracting
- dave@kowalskicontracting.example
- Phone
- 519-555-0142
- Address
- 88 Industrial Rd, Kitchener ON
Warranty check
IN WARRANTY — 273 day(s) remaining at request date
- Purchased
- 2024-03-07
- Warranty period
- 36 months
- Expires
- 2027-03-07
- Checked against
- 2026-06-07 (request date)
Workflow
RequestedApprovedReceivedInspectingResolvedClosed
Inspection & disposition
Cost · total $220.25
| Type | Note | Amount | |
|---|---|---|---|
| labour | Bench labour @ $65/h | $146.25 | |
| freight | $74.00 |
Photos
None
History
- 2026-06-07 10:37 Requested — RMA requested by customer
- 2026-06-08 12:10 Approved — RMA approved, label sent
- 2026-06-15 20:30 Inspecting — Inspection started
- 2026-06-16 09:10 Received — Item received at dock
- 2026-07-01 23:23 Resolved — Disposition: Credit
- 2026-07-03 23:23 Closed — Closed - customer notified