Return
- Product
- HW-EXT-PB — Panic Exit Device, Rim
- Serial / lot
- SN25724
- Problem
- Push bar does not retract latch fully
- Opened
- 2026-05-31
- Closed
- 2026-06-19
Customer
- Name
- Marc Tremblay
- Company
- Ottawa Valley Doors & Windows
- marc@ovdw.example
- Phone
- 613-555-0119
- Address
- 15 Bank St, Arnprior ON
Warranty check
IN WARRANTY — 426 day(s) remaining at request date
- Purchased
- 2024-07-31
- Warranty period
- 36 months
- Expires
- 2027-07-31
- Checked against
- 2026-05-31 (request date)
Workflow
RequestedApprovedReceivedInspectingResolvedClosed
Inspection & disposition
Cost · total $367.36
| Type | Note | Amount | |
|---|---|---|---|
| parts | $253.11 | ||
| labour | Bench labour @ $65/h | $81.25 | |
| freight | $33.00 |
Photos
None
History
- 2026-05-31 10:37 Requested — RMA requested by customer
- 2026-06-01 12:08 Approved — RMA approved, label sent
- 2026-06-08 17:58 Received — Item received at dock
- 2026-06-10 19:37 Inspecting — Inspection started
- 2026-06-17 05:25 Resolved — Disposition: Replace
- 2026-06-19 05:25 Closed — Closed - customer notified